XtraTyde Pty Ltd
Terms of Use
The terms on which you may use this website. These cover the website itself — the cleaning work we do for you is governed by a separate written service agreement.
Last updated 25 October 2026
1. About these terms
These terms apply to your use of this website. By browsing it or submitting an enquiry, you agree to them. If you do not agree, please do not use the site.
These terms cover the website only. If you engage us to clean your premises, that work is governed by a separate written service agreement between you and us, which sets out scope, frequency, pricing, access and termination. Where that agreement and these terms differ, the service agreement applies to the work.
2. Who we are
This website is operated by XtraTyde Pty Ltd (ABN 36 690 373 490), of 52 Heather Grove, Springvale VIC 3171.
3. Using this website
You agree not to:
- Submit false, misleading or fraudulent enquiries
- Use the enquiry form to send unsolicited advertising or spam
- Attempt to gain unauthorised access to the site or any system behind it
- Use automated tools to scrape, copy or overload the site or its forms
- Use the site for any unlawful purpose
4. Quote requests are not a contract
This matters, so it is worth being plain about it:
- Submitting the enquiry form does not create a contract, and does not oblige us to provide services.
- A quote we give you is an invitation to discuss, not a binding offer. We may decline work, or revise a quote, after seeing the site in person.
- A written quote is valid for the period stated on it. If no period is stated, treat it as 30 days.
- Work only begins once both parties have agreed a scope and price in writing.
Quotes are an estimate based on the information you give us. If the actual condition, size or access of the premises differs materially from what we were told, we may need to revise the price before starting, and we will tell you before doing any work.
5. Information on this website
We try to keep this site accurate and current, but service descriptions are general in nature. Nothing on this website is professional advice, and the availability of any particular service in any particular suburb is subject to confirmation when you contact us.
6. Your rights under Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill and be fit for the purpose you told us about. Where we fail to meet a consumer guarantee, you are entitled to a remedy, and for a major failure you may cancel and seek compensation for reasonably foreseeable loss.
If anything in these terms would otherwise be unlawful or unenforceable, it is to be read down so far as necessary, or severed, without affecting the rest of these terms.
7. Limitation of liability
Subject always to clause 6, and to the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of this website, or from the website being unavailable, interrupted or containing an error.
Liability for the cleaning work itself is dealt with in your service agreement and by our insurance, not by this clause.
8. Intellectual property
The XtraTyde name, logo, and the text, layout and design of this website are owned by us or used under licence. You may read, print and share pages for your own use or to evaluate our services. You may not copy our content or branding for use in your own business or marketing without our written permission.
9. Links to other sites
Where we link to another website, we do so for convenience. We do not control those sites and are not responsible for their content or their privacy practices.
10. Privacy
How we handle the information you submit is set out in our Privacy Policy, which forms part of these terms.
11. Changes to these terms
We may update these terms. The version published on this page at the time you use the site is the version that applies, and the date it was last changed is shown at the top.
12. Governing law
These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria.
13. Contact us
XtraTyde Pty Ltd
ABN 36 690 373 490
Email: info@xtratyde.com.au
Phone: 0401 522 991
Post: 52 Heather Grove, Springvale VIC 3171