Privacy Policy

1. Who we are

This website is operated by XtraTyde Pty Ltd (ABN 36 690 373 490), a commercial and domestic cleaning business servicing Melbourne, VIC. In this policy, “we”, “us” and “our” mean XtraTyde Pty Ltd.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

We only collect what you choose to type into our quote request form. That is:

• Your name
• Your business name, if you give one
• Your phone number
• Your email address
• The type of property that needs cleaning
• How often you need it cleaned, and its approximate size
• Your suburb or postcode
• Your preferred start date
• Anything you write in the free-text field, such as access details or specific requirements

That is everything you give us directly. This site carries no advertising pixels, no social media embeds and no third-party trackers. We do not build a profile of you and we do not try to work out who you are.

We do use one privacy-preserving tool to count visits, set out in full in section 3 below.

3. Website analytics and cookies

We use Cloudflare Web Analytics to understand how many people visit the site and which pages are useful to them. We chose it deliberately, for what it does not do:

• No cookies. It stores nothing on your device — no cookies, no local storage, nothing that persists after you leave. That is why this site shows no cookie banner: there are no cookies to consent to.
• No fingerprinting. It does not build a device, browser or canvas fingerprint, and it does not assign you a persistent identifier.
• No cross-site tracking. It cannot follow you to or from any other website.
• Nothing sold, nothing advertised. This information is never sold, never shared with advertising networks and never used to target advertising. We run no advertising on this site.

So that this is a complete picture rather than a flattering one, here everything it does record:

• Which page was viewed, and the page you arrived from
• The country the visit came from, worked out from your IP address — the IP address itself is not stored
• Broad browser, operating system and device type
• How quickly the page loaded

None of this identifies you, none of it is linked to a quote request you send us, and we could not single you out from it if we wanted to. We see totals and trends, not people. Cloudflare processes this on our behalf; their privacy policy is at cloudflare.com/privacypolicy.

Apart from this, the site sets no cookies and uses no local storage.

4. Why we collect it

We use your information only to:

• Respond to your enquiry and prepare a quote
• Arrange a site walkthrough where one is needed
• Provide cleaning services if you engage us
• Keep records we are legally required to keep

We will not add you to a marketing list, send you newsletters or promotional emails on the basis of a quote request alone. The consent checkbox on our form covers contacting you about that enquiry. If we ever want to send you marketing, we will ask you separately, and every such message will carry a working unsubscribe link as required by the Spam Act 2003 (Cth).

We never sell your personal information.

5. Who else sees it

When you submit the quote form, it is delivered to our inbox by Web3Forms, a third-party form delivery service. They process the submission in order to pass it to us. You can read their privacy policy at https://web3forms.com/privacy.

Your enquiry then sits in our business email account, which is provided by a third-party email provider. Both of these providers may store or process data on servers outside Australia. By submitting the form you consent to that overseas disclosure.

This website is hosted by Cloudflare, which also provides the analytics described in section 3. As the host, Cloudflare handles the connection between your browser and this site. Cloudflare operates globally, so that processing may take place outside Australia.

Beyond those providers, we disclose your information only to our own staff and contractors who need it to quote or carry out your work, or where we are required to by law.

6. If the form fails

If our form cannot send for any reason, we offer you a pre-filled email link as a fallback. That link opens your own email program with your details already written out. Nothing is sent anywhere until you press send yourself, and we receive it as an ordinary email.

7. How long we keep it

• Enquiries that do not become work: 1 month
• Records relating to clients we have worked for: 7 years, to meet tax and business record obligations

8. Keeping it secure

Our form is submitted over an encrypted connection. We take reasonable steps to protect information from misuse, loss, and unauthorised access or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. Email info@xtratyde.com.au or call 0401 522 991. We will respond within a reasonable period, normally 30 days.

10. Complaints

If you believe we have mishandled your personal information, please contact us first at info@xtratyde.com.au or by post at 52 Heather Grove, Springvale VIC 3171. We will investigate and respond to you.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, and the date it was last changed is shown at the top.

12. Contact us

XtraTyde Pty Ltd
ABN 36 690 373 490
Email: info@xtratyde.com.au
Phone: 0401 522 991
Post: 52 Heather Grove, Springvale VIC 3171